Terms & Conditions

Confidentiality & Privacy

The Organised Atelier values discretion and confidentiality. We will never share your information with third parties without your consent. All our organisers have signed a confidentiality agreement, and your personal data is managed in accordance with our Privacy Policy.

We fully comply with all relevant regulations. By engaging with The Organised Atelier Ltd, you agree that your personal details will be securely stored and used solely for service-related purposes.

Cancellation Policy

We understand that scheduling changes may be necessary. Rescheduled sessions must take place within two months of the original appointment, and no fees apply for rescheduling.

  • Cancellations made more than 72 hours in advance qualify for a full refund.

  • Cancellations with less than three calendar days’ notice, without rescheduling, will be charged for the first three hours of each organiser’s time. Any products purchased on your behalf must be collected from our location in Belsize Park, London (NW3 3HR), as we cannot offer reimbursements for uncollected items.

  • Same-day cancellations may not be refunded and will be charged in full.

  • Rescheduled sessions are not eligible for refund.

Working Hours & Session Duration

Before booking, we conduct an in-home consultation to estimate the time required for your project. While we aim for accuracy, additional hours or sessions may be necessary due to each client’s unique needs.

  • A standard session lasts up to 3 hours and is priced per organiser.

  • If a session extends beyond 3 hours, an additional fee of £90 per hour, per organiser applies. You will always be consulted before exceeding the booked time.

  • Decluttering can be physically and emotionally demanding. Clients may take breaks at their discretion, but these count towards the session time. However, if organisers require a break during mealtimes, this will not be chargeable and will be arranged in advance.

  • Working hours: Monday to Friday, 9 AM – 6 PM. Weekend, bank holiday, or after-hours sessions may be available at an additional cost.

Access Requirements

Please ensure clear access both outside and inside your home. Due to health and safety policies, we are unable to move furniture. If an area is deemed unsafe, we reserve the right to cancel the session without a refund.

Guidance & Decision-Making

Decluttering involves deciding what to keep or discard. While we provide professional guidance, the final decision remains yours. The Organised Atelier is not responsible for any consequences of discarded items.

Disposal & Item Removal

We encourage recycling, donating, or selling unwanted items. While we do not appraise items, we can assist with small disposals for a fee. Large items must be removed by the client. If additional disposal is needed, we can arrange a hauler at an extra cost. Clients remain responsible for all disposal decisions.

Product Recommendations & Purchases

We may suggest third-party products or services, but we cannot be held liable for any issues arising from their use.

If we purchase organisation products on your behalf:

  • A shopping fee applies, and items will be charged at retail price.

  • Returns are possible only during the session and if products remain within their return window.

  • Assembled items are not eligible for return.

  • Large items will be delivered directly to you, and we are not responsible for delays or delivery issues.

Product Assembly

We can assemble small organisation products, but for larger items like furniture, we can arrange for a handyman at an additional cost.

Cleaning Services

The Organised Atelier does not provide cleaning services.

Travel Costs

Our services include travel within London zones 1-3. For locations outside these areas, additional travel expenses will be agreed upon in advance. Congestion, ULEZ, and parking fees may also apply.

Payment Terms

Payment must be made in advance unless otherwise agreed. We accept BACS transfer (bank details provided on your invoice).

  • Late payments incur interest at 8% over the Bank of England base rate and may include debt recovery fees.

  • The Organised Atelier reserves the right to adjust rates at any time. Rate changes will not affect previously booked sessions.

Dispute Resolution

If you have concerns about an invoice, please notify us within 7 calendar days. We will respond within 2 business days. After 7 days, the invoice is considered valid and undisputed.

Non-Solicitation Agreement

Clients agree not to directly solicit, recruit, or hire The Organised Atelier’s organisers, contractors, or consultants for 24 months after their initial session. Should you choose to do so, a £810 fee applies.

Insurance & Liability

While we take great care during our services, The Organised Atelier cannot be held liable for any loss or damage to possessions. Clients should ensure they have appropriate insurance coverage.

The Organised Atelier Ltd holds Public Liability and Professional Indemnity Insurance under Westminster Insurance.